The municipal management of a city in Argentina needed to improve its neighbor service platform, with the aim of having accurate information available and organizing its resolution management.
- Improvements in how incidents were recorded.
- Service satisfaction assessment.
- Optimization of human, technical and financial resources.
- Better internal organization.
Pectra BPM Savia.
- Population: +322,000 citizens.
- Tickets managed each month: +6,500.