Challenge
Due to its geographic extension, its need was to improve the support provided for a large number of claims, requirements and operational inquiries.
Profits
- Efficient communication between the company and the franchisees.
- Greater productivity across all areas of the company.
- Formalization and automation of management processes.
- Reduction of operating costs.
- Generation of reports and statistics that allow analyzing and solving basic problems.
- Cultural change and positive acceptance thanks to the ease of use of both the app and the web.
- Greater control over management at the geographical level.
- Reduction in the administrative burden and manual work achieved through the replacement of old methodologies.
Technologies
Mr-Bubo
Pectra BPM Savia
Microsoft Azure
Client data
- Experience: +20 years.
- Franchises: +1,700.
- Presence: 4 countries (Latin America).
- Tickets generated each month: +3,000.