Challenge
Development and implementation of a management system to handle complaints related to the consumer protection law.
Profits
- Reengineering of the consumer complaint process.
- Integration with more than 7 applications and solutions, both ours and from third parties.
- Debureaucratization.
- Information for citizen participation.
- Customized KPI boards.
Technologies
Pectra BPM Savia
Business Process Automation
Integration with the client’s systems, both ours and from third parties.
Client data
- Municipalities recording complaints. +15.
- Complaints per month: +1,400. +1,400.
- Hearings managed from the platform: +23,800.